Customer Care Administrator – NOC – Digiweb Ltd – Co. Louth

Description

The Customer Care Administrator will interface primarily by telephone, email and ticketing systems with customers to deliver support for billing, sales and general inquiries. The role includes handling first line calls and emails; therefore excellent written English and a professional telephone manner are essential. Candidate must be polite and professional and have the desire to succeed; as this is a role where they can progress their career if they prove themselves. We are looking for a dedicated team player who is reliable, and can make a valuable contribution to improving the overall Viatel customer care experience. Duties – To provide quality & responsive customer care, within a call centre environment. To competently interface by telephone, email & live-chat with customers. Engage with customers requiring support for billing, sales and other general enquiries. Provide regular customer updates for care issues.

Skills Requirements

Set customer expectations based on agreed processes & lead-times. Open quality tickets following the correct incident management procedures, to own, track, report, and document resolution of care related issues. Manage opened caretickets to agreed target resolution times. Own customer issues through to resolution and to recognise when to escalate to back-office teams, in an efficient manner, tracking tickets between queues. Transfer responsibility of technical faults to NOC.

Email
careers@digiweb.ie

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