Description

Lead, manage, develop and motivate direct reporting staff through regular team and individual meetings. Carry out individual performance management in order to maintain and improve productivity and quality. Provide individual development and coaching though use of the company Performance Management and Development policies. Plan work schedules and prioritise workload to meet client SLAs and deadlines set by the Manager. Lead team to provide all services from enrolment to renewal, assuring that new business, renewals and amendments are processed within agreed time frames. Ensure at all times that appropriate controls are in place to ensure adherence to agreed processes and procedures. Collate productivity stats. Work with the Manager to develop and maintain a robust quality checking process. Ability to learn the technical aspects of job, deal with and take ownership of escalated queries / complaints, Work with trainer to provide effective training programme for new and existing staff.

Skills Requirements

Excellent leadership qualities and ability to delegate effectively. Excellent interpersonal skills. Proven track record in people management. Ability to work on own initiative. Excellent verbal and written communication skills. Well organised, proactive, ability to prioritise workload and excellent time management skills. Ability to work well under pressure. Ability to motivate a team. Ability to work in a fast paced multicultural environment. Proactive and committed.

Email
shane.glackin@forwardemphasis.ie