Description
We are looking for talented professionals for the position of Business Support Outreach supporting the German Market from our office in Berlin. Responsibilities: B2B Outreach. Handle a specific group of merchants in an effort to profile their business. Protect PayPal revenue & prevent churn. Execution of opportunities to cross sell or up sell through telephone and email support within the B2B portfolio. Ensuring high customer satisfaction. Researching and problem solving in order to resolve merchant questions, concerns and issues; B2B Support; Counseling merchants in regards to product developments and process improvements. Ad-hoc support of inbound telephone line in times of high demand. Stakeholder Management. Liaison with the PayPal Risk Department. Working in a team environment with strong team collaboration. Processes; Support of process improvements.

Skills Requirements
Requirements: Languages: fluent German & strong English. IT Programs: Good Microsoft Office knowledge, Salesforce experience is an advantage Willingness to travel: little to very little. Experience in Business Customer Management in online or financial services or e-commerce environments. Experience in Relationship Management with small business customers. Excellent communicative skills. Good organization and self motivation skills. Excitement and interest for online payment system.

Salary: €NA

Other Benefits:
What we offer: Be a part of a dynamic entrepreneurial team that helps to shape the payments landscape of the region. A concrete experience with a combination of strategic thinking and on-the-ground drive and execution. Future career opportunities with international exposure via PayPals network of global locations. A supportive environment that allows our employees to thrive and learn. An opportunity to be a part of a community that has just been voted one of the Best Workplace.

Please submit CV to berlinjobs@paypal.com