Key responsibilities (include but are not limited to):
Complaints:
Dealing with complaints correspondence and maintenance of confidential records and files for each case.
Organising and attending Complaints Committee meetings (held once a month on a Monday evening), taking minutes and following up on actions after each meeting (a time in lieu system is in place for attendance at these meetings).
Compiling Complaints Committee meeting agenda and updates in consultation with the Chair of the committee and IACP legal advisor.
Co-ordinating with committee members between meetings in relation to on-going complaints.
Support the committee in the monitoring of sanctions when complaints are upheld.
Answering email enquiries and updating the complaints section of the website as required.
Liaising with the IACP solicitor for legal advice on behalf of the committee as required.
Compiling quarterly statistics – number of complaints, types, outcomes.
Administrative support for the Appeals Panels and for any sub-committees and panels relating to complaints.
Governance:
Providing administrative support to the Executive Administrator e.g., assisting with preparation for Board and other committee meetings including preparation of meeting briefs, ongoing information compilation, co-ordination, preparation, formatting, updating and production of material for the above meetings and following up on action points from meetings with Board/committee members, CEO and Management Team.
Attendance at board and other committee meetings as required for minute-taking purposes.
Providing support to the Executive Administrator in the organisation of various events e.g., venue bookings, travel arrangements etc.
Assisting the Executive Administrator with other duties relating to CEO support and corporate governance requirements.

Data Protection:
Providing administrative support to the IACP Data Protection Officer. This involves assisting in the processing any subject access requests (SARs) that may be received, collation of data protection statistics and assisting with annual data destruction as per the IACP Data Protection Policy.
General:
Providing cover for the Member Care department when required.
Liaising with staff in various departments of IACP as required to fulfil role.
The above duties and responsibilities are not intended to be a comprehensive list of all duties and responsibilities involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned from time to time and to contribute to the development of the post while in office.

The Ideal Candidate will have:
Minimum of two years of high-level administrative experience.
Excellent verbal and written communication skills.
Strong organisational skills, attention to detail, written and communication skills.
Experience in document control and management.
Good project management skills with an ability to multitask and manage deadlines.
A calm and professional manner.
Ability to work independently, be self-motivated and action oriented.
Be very capable of working within a team.
Sound judgment, tact, diplomacy, and professionalism applied in all transactions, maintenance of utmost confidentiality with sensitive and personal information.
At least an intermediate level knowledge of Office 365 and MS packages. e.g., Word, PowerPoint, Excel, Outlook, etc.
Knowledge of GDPR and experience of processing data protection requests would be advantageous (training will be provided).

Remuneration and conditions:
A starting salary of between €27,000 and €30,000 per annum, dependant on experience.
IACP staff are currently working a hybrid solution, working 2/3 days per week in IACP’s Office, Marina House, 11-13 Clarence Street, Dun Laoghaire, Co Dublin and the other days remotely.
The normal working hours are 40 hours per week between 9 am and 5 pm, Monday to Friday. There is a flexible option of starting between 8.30 am – 9.30 am and finishing between 4.30 pm – 5.30 pm each day.
The annual leave entitlement is 22 days per annum plus 1 self-care day.
A Group Pension Scheme Plan is available to eligible employees.
IACP provide an Employee Assistance Programme and a range of well-being and team building initiatives for staff.
The IACP is also committed to staff professional development and provides relevant training and development opportunities.
All staff are expected to:
Work in accordance with the IACP HR policies and procedures.
Help maintain a safe working environment and take responsibility for own and colleagues’ health and safety.
Undertake such other duties within the scope of their post as may be asked by their manager.
Staff may be required from time to time to work outside of the core hours and the IACP operates a Time in Lieu system for such hours should they arise.
Staff may be required to travel on occasion as part of the role and travel expenses are paid at civil service rates.

Application details
Please send a current Curriculum Vitae and Cover Letter outlining your suitability for the position by 5.00 pm on Monday 20th June 2022 by email to JobVacancies@iacp.ie