Purpose of job:
To work as part of a vibrant team, in a busy office environment, providing efficient and effective advice and advocacy services to people who contact Threshold with housing problems, with an emphasis on helping people to help themselves.

MAIN TASKS AND RESPONSIBILITIES
Working with service users
Establish full details of query
Explore with and advice caller of all options and their possible effects
Help caller choose course of action
Provide caller with accurate information using agency information resources
Support callers in taking action themselves
If appropriate, undertake follow-up work on behalf of caller, including advocacy and mediation or referral to other agency

Keep accurate records of work with clients
Development, training and administration
To keep up-to-date with information resources and technology and with relevant legislation, policies and practice
In consolation with other staff members, identify staff training and development needs
To contribute to Thresholds research and lobbying function; particularly by identifying queries which have wider implications
To attend training sessions
To participate in staff meetings
To maintain and develop links with other relevant agencies to share in the necessary administrative and domestic tasks (including updating information, filing, compiling statistics)

Skills Requirements
A level of basic IT skills to include Word and operation of a busy email account is essential
A commitment to customer service and willingness to help people experiencing housing problems
Communication skills both written and verbal
Team work
Commitment to learning and developing
Induction and ongoing training will be provided both in-house and externally.

Please apply with Cover letter and CV to the CE Supervisor Gladys Ogedegbe or Susan Lewis at: cesupervisor@threshold.ie