Description
The Call Centre Agent is responsible for answering pre and after sales calls, in addition to mail order entry. He or she will be assessed by the number of calls, time on line, average handling time and average speed of answer. Most of the agents tasks will be actioned on-line using Oracle (training provided). Required: Answering calls in relation to: General information on products; Sample Product Requests; Placing a telephone order (entering order on line) Order status; Goods not matching original order; Shipping issues (tracing orders; returns pick up etc.); Finance queries (processing payments, invoice / statement queries); Up-Selling mail orders; Responding to faxes and letters from Customers; Translation and proofing; Data input of mail orders; Any other duties/projects as directed by Management. Night Shift operates from 10.30 pm to 9.00 am depending on Hours.

Skills Requirements
Minimum of 6 months of customer support experience (experience using various communication channels such as chat, phone, email) Must demonstrate ability to work well in a team contributing to the team’s goals Need to demonstrate good time management, and good housekeeping Ability to analyze a problem quickly and resolve it following procedures Good telephone manner: courteous, clear speech, good call management, assertive Very customer service focused, able to deal with customers in a friendly and polite manner Be fluent in one or more of the following languages: Chinese , Mandarin and Taiwanese Good English Computer literate: excellent keyboard skills, familiar with different on-line database packages Ability to multitask

Salary: €27,365 pa
Other Benefits:
Starting @ €27,365.00 which includes the 25% shift allowance, in addition to sales commission where applicable.

Number of Positions
1

Contract Type
Temporary

Days, Hours & Start Date
Days per week: Not specified
Hours per day: Not specified
Hours per week: 39.5
Start Date: Immediate

Experience Required:
Some Experience Required

Please send your application to irjobs@pens.com The recruiter is interested in your answers to the following question(s). Please place your answers in the email you send when applying for the job. Question 1: Are you fluent in one or more of the following languages: Chinese. Question 2: Do you have customer support experience. Question 3: Are you available to work in Dundalk, Co Louth. And What is your availability.