Overview
This is a client facing role reporting into the Solutions Implementation & QA Manager.
As a Business Analyst & Solutions Implementation Consultant for Enclude’s CRM cloud offerings and services, you will be working closely with the client to deliver high-quality solutions. You will lead on business requirements gathering and with solutions design and implementation. This is an exciting opportunity to join a team of committed professionals to deliver CRM solutions to non-profit organisations. It also provides tremendous opportunities for professional development and to work with the latest technologies and further your Salesforce certifications.

Duties and Responsibilities
Business Analysis and Solutions Delivery
Engage with the client and other key stakeholders to understand high-level business objectives and priorities
Work with the client and other key stakeholders to assess and understand detailed requirements/user stories with acceptance criteria
Translate verbal requirements into functional specifications
Collaborate with the technical architect and solutions manager to produce a solution design
Configure and implement a variety of Salesforce solutions and components, to deliver creative and effective business solutions
Work closely with the technical architect and solutions manager to ensure that the technical build suits the customer requirements
Work closely with the project manager to ensure that the client understands what is being built and the fit with requirements
Assist with test plan design and coordination of testing with end users
Follow the agreed implementation plan and ensure that deliverables adhere to quality standards
Review, assess and agree all solution design changes with the technical architect and solutions manager
Create and maintain documentation on processes, and other documents for the successful implementation and handover to clients and the Support team
Create user manuals and training materials
Assist and input to post implementation support
Provide handover to the Support team
Work closely with the project manager and team members and relevant stakeholders to ensure that all project requirements, deadlines, and schedules are on track
Meet with team members and stakeholders to identify and resolve issues
Client and Practice Support
Provide support with the management and ongoing development of client relationships
Work with colleagues to take client feedback to enhance the client offering
Develop a deep understanding of Enclude product offerings
Keep up to date with new Salesforce CRM features and functionality and provide recommendations for process improvements
Develop and apply sectoral and functional expertise to enhance the value offerings to clients
Help with pre-sales activities to secure new projects and clients
Promote Enclude’s products and services
Promote enhancements and new features to clients
Other duties
Attend staff meetings
Any other tasks, consistent with your position, as requested by the Solutions Implementation & QA Manager.

Requirements
Essential
Salesforce NPSP consultant certification
Experience with Salesforce configuration
Experience consulting on Salesforce implementations
Proven work experience in a business analyst/consultant role
Strong analytical skills, good attention to detail and the ability to demonstrate creative solutions
Strong consulting skills with good conceptual understanding of business systems and Client Relationship Management (CRM) solutions
Demonstrated success in designing and configuring client facing solutions
A suitable business management / Computer Science, Software Engineering, MIS or equivalent preferred
Strong presentation and communication skills
Ability to build rapport with a proven ability to work with internal and external stakeholders in a constructive and approachable manner
Excellent verbal and written communication skills
Highly proficient in spoken and written English
Excellent problem-solving, listening, and questioning skills
Excellent interpersonal skills and ability to connect with system users in a wide variety of roles and with varied technical skills
Highly organised, good time management skills, with ability to handle multiple tasks with excellent attention to detail
Ability to work as part of a team
An interest in and commitment to the ethos and work of Enclude
Permission to work in the Republic of Ireland
Desirable
Non-profit sectoral knowledge and experience
Understanding of common business processes for non-profits
Experience with other CRM software
What We Offer
A flexible, hybrid working environment – our teams split their time between our office in Smithfield and their homes.
Salary scale €40,000 – €50,000 p.a.
Excellent learning and development opportunities – we actively encourage and support our teams on their learning journey with certifications in Salesforce and other tools. There are good opportunities to develop a career path within Enclude.

The opportunity to help a range of charities across Ireland progress in their missions.
You’ll be part of a friendly, supportive, and collaborative team who recognise the impact technology can have on charities and who want to use their skills in this area to help make a difference.
Applications for the position may be made by sending a CV with cover letter clearly demonstrating relevant experience and suitability for the role to info@enclude.ie
Closing date for applications: 14th November 2022
First round interviews are scheduled: 22nd November 2022
Find out more about Enclude by visiting us at https://enclude.ie/