Role Criteria:
The successful candidate should possess the following qualifications, skills & attributes:
Must be educated to Leaving Certificate or equivalent.
Excellent ICT skills with experience of using Client Record Management systems beneficial.
Ideally the candidate will have direct experience of working on a help-line.
Past or current experience in a caring role or working directly to support the needs of family carers in a social care / community setting would prove beneficial.
A self-motivated person who is committed to supporting Family Carers and the mission of Family Carers Ireland.
Excellent oral, empathic communication skills and the ability to establish rapport with a diverse range of people.
Excellent listening skills and patience as well as the ability to deal with difficult situations including strong emotions.
Ability to work under pressure, make clear and quick decisions and know when to escalate for support.
Effective time management skills.
Excellent command of English both verbal and written.
Full clean driving licence with willingness to travel to meetings in Family Carers Ireland’s locations as required.
As the successful candidate will work from home at times, it is essential that they have excellent broadband and Three coverage.

Terms & Conditions:
One-year fixed-term contract (18.5 hours per week; Monday – Friday). The successful candidate will adhere to a hybrid model of working i.e. from their home location and from a Family Carers Ireland location close to their home. Flexibility to travel to meetings as required is essential. The remuneration for this role includes an annual salary of €13,354 and access to a defined contribution pension scheme. The annual leave entitlement is 11.5 days per year.

Application Process
– Applicants are invited to submit their up-to date CV and cover letter demonstrating how they meet the above criteria to recruitment@familycarers.ie no later than Tuesday, June 28th 2022. Prospective candidates may contact us for a copy of the job description if they wish. It is intended to hold interviews for this role via Zoom on Friday, July 8th 2022.