Role Description
1. Role Purpose – The Clerical Officer is required to work as part of a staff team within Louth Local Development with a particular emphasis on welcoming clients to the organisation and signposting them to the most appropriate programme within the organisation. The Clerical Officer will also provide administration support to Case Officers within the organisation. The Clerical Officer will maintain office services by organising operations and procedures, controlling correspondence and monitoring all clerical functions.
2. Duties of the Role – The Clerical officer will be the first point of contact for clients and other visitors to the service. The suitable candidate will play a vital role within a cohesive team and provide all aspects of administrative support to Case Officers and Management and contribute to a positive client experience.

General Duties & Responsibilities
Manage the reception and waiting area and welcome clients and other visitors to the organisation.
Signpost clients to the various programmes and supports within Louth Local Development
Provide accurate information on Louth Local Development’s suite of supports that are available to disadvantaged people, ensuring that clients receive the most appropriate service for their needs.
Manage all company correspondence including phone calls, emails and post.
Manage canteen and office supplies
Provide ongoing administrative support to staff as required
Be responsible for the scheduling of client appointments in a timely manner into Case Officer diaries.
Issue client appointment letters
Perform data entry tasks to include monthly reporting and updating of internal records.
Create and update databases for various forms of data, including personnel and financial information.
Take inventory and replace office supplies when necessary.
Play an active role in team meetings sharing best practice and contribute to ideas on how to improve internal systems and processes.
Type client CV’s from completed templates.
Assist clients with preparation of application forms
Direct office activities and functions to maintain efficiency and compliance with company policies.
Digital Platforms
Responsibility for overseeing company social media outlets.
Check all messages through online platforms and responding in a timely manner.
Regular posts to client group alerting them to local jobs, recruitment events, local training initiatives and other suitable community events.
Employer Engagement
Build up a good working relationship with local employers and the business community and support the development of a database of employer contacts.
Work with the wider Intreo Partner Employment Service team to identify employment opportunities for our clients.
Participate and attend employer and PR events as required.
Use social media platforms such as Facebook and LinkedIn to identify employment opportunities for clients
ICT
Effectively manage Intreo Partner Employment Service computerised client system and any other CRM system to ensure that all records are kept up to date.
Effectively use remote platforms such as Zoom and Microsoft Teams for the purpose of wider regional meetings or peer support.
Team Work
Work closely with all staff in Louth Local Development
Attend and participate in regular supervision sessions and staff meetings
Participate in individual, team and organisational development events
Adhere to Professional Standards and Code of Ethics in the Company
Undertake other duties and responsibilities as may be assigned
Reporting
To work towards and reach set objectives and targets
Generate progression reports on an agreed basis
Ensure the highest standards of confidentiality and integrity are maintained
Knowledge and Expertise:
The Clerical Officer should be able to evidence at least 3 years’ experience within a similar role.

Skills and Attributes
Skills
Essential
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced environment.
Basic understanding of how to operate standard business equipment.
Proficient with Microsoft Office Suite or related software.
Desirable
Knowledge of the Irish welfare systema and the range of supports to those who are dis advantaged
Competencies
Essential
Flexible with the ability to adapt to new situations
Fair, impartial and open to new ideas and information
In possession of excellent written and oral communication skills
Competence in effectively using the Microsoft suite of applications (Word, PowerPoint, Excel & Outlook).

Desirable
Previous experience in this sector, dealing with disadvantaged/unemployed clients, and being aware of the options available to them
Expertise
Essential
Minimum of 3 years’ experience working in a relevant professional field
Experience of working within a fast-paced office environment
Experience of working with clients or members of the public in a face to face setting

Desirable
Recognised qualification in office administration or associated field.
Terms
This post continuance is subject to funding from our funders.
Location of the post holder will be in our Drogheda office; you may be required to attend meetings or work across our office network. We reserve the right to relocate to any of our offices with due notice.

Application Process
Applications must be made by way of the application form only
Please email a copy of your CV including a detailed cover letter to Sonya,hyland@lldc.ie . Please ensure to specify in your letter whether you wish to apply for the part time position or full time position.
Closing date for receipt of applications is 12.00 noon on Friday 28th April 2023
You will be advised of the outcome of your application in writing
Louth Local Development CLG is an equal opportunities employer