We Offer:
This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference.
This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development.
As a global company with over 100 years’ experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance and much more. This is an exciting opportunity to contribute to the growth and success of Maersk in Ireland, a leading provider within the logistics industry.
This is a great opportunity to develop in a leadership role and take your career further – and we will support you in your endeavours along the way.
To be considered for this role, candidates must have the existing right to live and work in Ireland.
Key Responsibilities (but not limited to):
Together with your team you will be responsible for delivering an excellent customer experience. You and your team will focus on the customer facing activities within ocean customer services and other local logistics service offerings. Your job will be to coach, lead and motivate your team in our journey of offering a truly integrated end-to-end logistics service offering with transportations solutions that moves the world for our customers.
Core Focuses:
· Ensure Maersk Ireland delivers an excellent customer experience
· Drive team performance through avenues such as coaching, monthly 1-2-1s, mid-year and end of year appraisals, setting of clear and realistic objectives and discussing these monthly
· Assure the accomplishment of customer onboarding and proactive issue resolution
· Build and develop a strong team via attracting, developing, and retaining talent
· Lead profit and performance improvement initiatives
· Assist with the production of accurate management reporting, measuring team and customer performance
· Work with our extended Global Service Centre team to ensure the smooth execution of the end-to-end shipment lifecycle
· Identify opportunities to innovate and optimise team/customer service delivery.
· Ensure good governance and quality standards are met and that processes are adequately documented/adhered to.
· Work alongside the relevant commercial, programme management and Implementation teams to support on the development of new & existing customers.
Who we are looking for:
· A strong customer service background, with proven success in a similar role.
· Strong leadership skills with ability to motivate and engage others
· Ideally a background within the Shipping & Logistics industry but this is not essential
· Strong stakeholder management skills
· Business acumen and ability to build strong connections with the customers
· Knowledge and relationships with key local stakeholders i.e. local supplier markets
· Great communication skills
· Motivated by achieving results, and accustomed to high performance KPIs.
· Not rigid in approach; comfortable in a changing environment, flexible and open to new ways of working.
· Experienced using Microsoft Business Applications: Word, Excel, PowerPoint & Outlook
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