Responsibilities:
Front of House Support
Provide a caring, supportive welcome and empathetic experience for clients in all settings (face o face, by telephone, online)
Provide Phone and Central Inbox Support
Provide cover when necessary in the drop-in to attend to the immediate needs of clients
Coordinate services, volunteers, therapists and rooms
Work closely with Services Manager to plan, develop and maintain both current and new services, courses and programmes based on client needs and requests
Assess potential volunteers and therapists for suitability
Work with the therapists in a professional manner, ensuring smooth operation of the day-to-day services
Co-ordinate Diaries & Client Waiting Lists
Co-ordinate bookings & ensure all therapy rooms are prepared on time for classes and sessions
Research, Reporting & Analysis
Provide support with client research and market research
Support with reporting and Management Information requests
Administration
Provide administrative back up and support to the CEO and Services Manager
Carry out ad hoc duties as requested by the CEO or Services Manager
Liaise with all third parties regarding the following services: Printing, Stationary, Electrical Maintenance, Heating Maintenance, Computers, Housekeeping, etc.
Client database
Be the main administrator for the CRM system
Maintain our main client database, entering and amending when necessary all client information
Maintain the filing system according to data protection guidelines
Input client data into the CMS and produce reports and documents as required
External and internal communications:
Liaise with other centre coordinators/managers, Services and Fundraising & Communications team members across the organisation
Liaise with Volunteers, Therapists and Clients
Liaise with external contractors and service providers
Qualifications or experience required for the role:
At least 2-3 years experience gained in a similar environment.
Proven initiative and demonstrated ability to develop, drive and deliver ideas to plan
Excellent technical skills in all elements of Microsoft Office, Outlook and an ability to use several different technology platforms
Fluent English with strong communication skills, both written and oral
Motivated and energetic self-starter who takes initiative
Ability to multi-task and balance multiple projects
Excellent attention to detail
Willingness to learn and take on new responsibilities
Desirable:
3rd level qualification or relevant experience.
Database (e.g. Salesforce) and website management experience
Experience gained in a charitable organisation
If you are interested in this role, please send your CV and a Cover Letter to helen.halpin@hrduo.com