Helpline and Administration Officer – Dyspraxia DCD Ireland – Nationwide

Posted under Clerical / Assistants on May 29th, 2022

Position Summary
We now have an exciting and challenging role opening for a self-directed and confident individual to join our team to provide helpline and administration support. The role is versatile and flexible and will ensure that the successful candidate will learn a wide range of skills to enhance their career progression in the not for profit sector.

Our ideal candidate would have:
Excellent customer service skills
Strong, concise and empathetic communication skills
Proficiency with Microsoft Office (Word, PowerPoint, Excel & Outlook)
2+ years of experience working in a busy and varied office environment
A professional, flexible attitude with a strong work ethic and proven reliability
Strong organisational skills with the ability to multi-task
The ability to accomplishing goals as set out in the organisational strategic plan
A relevant academic qualification or aligned prior work experience
Personal Competencies
Capacity to plan, organise and prioritise
Resilient and open to change
Self-directed, Innovative and a problem solver
Empathy, creativity and curiosity

Key Responsibilities
Handle all incoming requests for information and support via our telephone helpline and email enquiries in a sensitive and professional manner.
Assess and categorise the support and information requirement of members and individuals seeking advice from Dyspraxia/DCD Ireland.
Respond effectively and efficiently to calls and emails.
Develop resources, information materials and provide support to a range of online and in person events based on the needs of the organisation.
Adhere to protocols and policies to ensure compliance with all regulation and best practise guidelines.
Engage in appropriate training to meet the evolving needs of the service.
Provide regular updates to the CEO.
Develop and maintain positive relationships with key stakeholders.
Maintain the organisations data base and collate data on a regular basis.
Actively participate in innovation and support change and improvement initiatives within the organisation.

Essential Skills
Excellent interpersonal skills.
Ability to adapt communication and engage with a diverse community of people.
Excellent time management, prioritisation and organisational skills.
Strong ability to communicate in the written form including in emails or guidance documents.
Strong computer literacy.
Strong administrative skills.
Discretion and confidentiality.
Experience in remaining calm and in control in challenging situations by utilising appropriate risk assessment and situation management skills.

Desired Skills /Experience
Lived or family experience of Dyspraxia/DCD.
A working knowledge of the Salesforce customer relationship and data management system.
An understanding of social inclusion issues.
Knowledge of disability and equality legislation and public policy.
Experience in organising online education workshops and in person events.
Experience of working in a helpline setting.
What we can offer you
Flexible hours, work from home, and hybrid working arrangements.
Ongoing training and professional development opportunities.
25 days’ annual leave per year (FTE).
Gifted three days’ annual leave at Christmas.
Access to our VHI staff support programme.
An ergonomic assessment and necessary equipment to enable you to work from home.
A fun, exciting and challenging work environment within a supportive team.
Further information
Please outline in your cover letter your suitability for the role with the above criteria in mind. Candidates will be short-listed based on their response to the above criteria and will be contacted by email for interview.