Core Functions / Responsibilities:
Info provision on Temporary Protection Directive (TPD) to Ukrainian nationals and TCNs.
Collection, verification and support in the examination and translation of the documentation and certificates held by Ukrainian nationals/TCNs applying for TPD in Ireland – from Ukrainian/Russian to English-, in full compliance with the IOM Data Protection Principles.
Interviews’ conduction in Russian/Ukrainian or English language to the Ukrainian nationals and TCNs fleeing Ukraine and applying for TPD, mainly related to the beneficiary place of residence, journey, routes, personal history and vulnerabilities for following DOJ’s evaluation, in full compliance with the IOM Data Protection Principles.
Input beneficiaries’ data into the systems provided by the Department of Justice.
Assist DOJ with data management by amending incomplete and incorrect records of beneficiaries.
Process beneficiaries’ requests for Temporary Protection Certificate issuance and voluntary withdrawal.
Info provision on the Assisted Voluntary Return and Reintegration program (AVRR) facilitated by IOM to TCNs visiting the Registration Centres.
Identification of indicators of possible vulnerable cases during interviews to Ukrainian nationals/TCNs and referral to DOJ as necessary.
Support to minority groups applying for TPD and referral, when necessary, to competent NGOs, in agreement with DOJ and IOM Supervisors
Assist and guide beneficiaries in the completion of different application forms.
Accompanying and logistically support the beneficiaries through the main steps of Temporary Protection application, according to the local Registration Centre’s set up.
Support DOJ in the data management of the records collected from the beneficiaries, through the use of internal DOJ platforms.
Producing statistics (daily, weekly and monthly) of the work performed to be submitted to DOJ and IOM Responsible Managers.
Provide translation and interpretation services to beneficiaries, as requested by DOJ and IOM as necessary.
Carry out additional administrative duties as requested by the Department of Justice and IOM.
Participate in relevant IOM meetings and trainings.
Maintain positive working relationships with DOJ and other stakeholders involved at local level.
Inform the IOM management of any problems or issues immediately and regularly make suggestions on how to improve the workflow.
Take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data.
Perform any other duties as may be assigned.
Required Qualifications and Experience:
Education:
High school diploma with four years of relevant experience;
University degree or equivalent in Political Science, International Relations, Social Science or related discipline, with minimum two years of relevant professional experience.
Experience:
Experience in working in a multicultural team.
Experience in asylum seekers and refugees’ support.
Experience in migration and border management.
Experience in liaising with governmental and diplomatic authorities and national and international institutions.
Skills:
Interpersonal skills (i.e. empathy and emotional resilience);
Intercultural competence and communication skills;
Capacity to prevent and mitigate conflicts and bridge gaps due to language misunderstandings, in an objective and impartial manner, between the beneficiaries and the authorities.
Good administrative, reporting, and organizational skills
Good command of MS Office package, with proven experience in Word and Excel.
Driving licence B advantageous.
Languages:
Fluency in English and Russian is required.
Knowledge of Ukrainian is considered an advantage.
Any other IOM official language would be considered as advantageous.
Required Competencies:
Values
Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies
Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
IOM’s competency framework can be found at this link.
Skills and competencies will be assessed during a competency-based interview.
Other:
As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination against COVID-19
The appointment is subject to funding confirmation.
This post is subject to local recruitment. Only persons holding a valid residence and work permit for Ireland will be eligible for consideration.
The appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
The appointment might be subject of different shifts including day & night shifts (currently shifts are covering Monday-Sunday, between 8:00 a.m. – 8p.m.). The effective weekly working hours will be 37,5.
No transportation or accommodation is provided.
Working shifts as well as duty station could be amended as per project’s needs change.
How to apply:
Please share CV and cover letter with iomdublin@iom.int if interested in applying for this position.
The reference code IE- CV-22-2022 Registration Project Caseworker must be clearly indicated in the e-mail subject.