About the Helpline Department
The Helpline Department provides support and information to women experiencing abuse in intimate relationships on the Women’s Aid National Freephone Helpline, online Instant Messaging Support Service (IMSS), email and text support. The role of the NFH Support Worker is to assist in ensuring the maintenance and fulfilment of the responsibilities of the National Freephone Helpline Service Department as a member of the Helpline Team.
All team members contribute actively to the smooth and successful running of the NFH Department.

Benefits of Working with Women’s Aid
Annual Leave: Annual leave entitlement is 25 days per annum pro rata.
Privilege Days: Good Friday and Christmas Eve.
Pension: Women’s Aid operates a contributory pension scheme, which all employees may join after 6 months in the organisation.
Maternity Leave: Women’s Aid will pay full salary (less Social Welfare benefits) for the period of the 26 weeks paid leave (subject to 1+ year service).
Parent’s Leave: 7 weeks’ leave topped up to full salary during the first 2 years of a child’s life, or in the case of adoption, within 2 years of the placement of the child with the family for eligible employees.
Employee Assistance Programme: Women’s Aid provides an extensive employee assistance programme operated by Peninsula.
VHI: Women’s Aid operates a group VHI scheme, which you may join.
Death in Service Benefit: Available for all employees to the value of 2 years’ salary.
Health Services Staffs Credit Union: Employees of Women’s Aid may join the Health Services Staffs Credit Union.
Trade Union Membership: The staff of Women’s Aid has an option of joining the recognised representative Trade Union Forsa.
Training Allowance: Annual allowance for staff members to undertake training to enhance skills and expertise (subject to budget availability).
Travel Supports: Bike-to-work schemes and tax saver commuter tickets.
Equality and Diversity: Women’s Aid is committed to the promotion of equal opportunities and cultural diversity.

About the Role
Title: National Freephone Helpline Support Worker
Reference: NFHSW2023 (please cite in all communications with Women’s Aid).
Reports to: National Freephone Helpline Manager
Contract: One-year fixed term contract
Hours: Full-time – 35 hours per week excluding lunch breaks (based on set roster, five over seven days per week including some evenings and weekends)
Location: Women’s Aid – 5 Wilton Place, Dublin 2 – with remote working and one day office based
Salary: WA Support Worker Scale – HSE Social Care Worker Scale – €33,630.00 – €38,137.00 (Point 1 – 4) point offered commensurate with experience and available budget.
Please see the Recruitment Pack attached below.

How to Apply
Application Form: Application forms, clearly referenced NFHSW2023 in the subject line, should be sent by email to Maren Reeder, Services and Helpline Administrator, at maren.reeder@womensaid.ie
CVs will NOT be considered.
Closing date: 5pm on Friday, March 17th 2023
Interview schedule: It is anticipated that first round interviews will be held during the week beginning April 3rd 2023.
The successful candidate is expected to start in post in late May 2023