Description

GENERAL DUTIES: Supporting various offices in Reception and Mailroom services (mobile role with own transport): Greeting & addressing all clients/guests in a professional and pleasant manner ensuring every first impression is first class. Answering & transferring calls as appropriate, assisting with any enquiries whilst ensuring the level of service on the telephone is exceptional. Manage & arrange all meeting room booking requirements. Actively demonstrate a good knowledge of the clients services to assist in the seamless delivery of the customers experience. Build & maintain a current, working knowledge of all policies, procedures, systems. Ensure prompt resolution of any customer complaints, escalating to the line manager as required. Receiving, sorting and distributing incoming and outgoing mail when required. Assisting with setting up of meeting rooms. Facilities management, Office support general duties any other duties as required.

Skills Requirements

The ideal candidate will display knowledge and experience of the following: First class customer service & complaint handling. Confident in both written and verbal communication. A strong team player with the ability to multi-task and prioritise workload. Working shifts on a flexible pattern. IT skills – MS Office – Word, Excel, Databases, Email and Web. Must be available to travel between regional offices to provide cover. Own car + clean driving licence an advantage.

Email
recruitmentireland@swisspost.com