Key Responsibilities:
Make and answer calls in accordance with operating guidelines of the service.
Respond to queries by both phone and email, in a supportive manner, ensuring caller dignity and confidentiality.
Conduct a needs assessment (by phone) with each new client entering our stroke support services.
Provide advice and guidance to heart failure clients in our Heart Connect pilot project to support HF patients post discharge from hospital.
Provide sick leave and holiday cover as required.
Ensure new clients are clinically stable or are referred back to their medical teams when required.
Provide follow up advice and information to clients in our support services as required. This may include liaising with the client’s medical team (very occasionally), with client consent.
Provide monthly content for the IHF’s private Facebook Groups for stroke survivors and carers. This may be a written article, a pre-recorded presentation or Q&A session with an expert or a Facebook live Q&A session.
Maintain a knowledge base of services/resources for stroke patients throughout Ireland. Using your own judgement and experience, use that knowledge base to inform client of and signpost clients to appropriate services and resources.
Ensure that information given to callers, both verbal and non-verbal is from reliable sources.
Share any new information to other members of the nurse support line team.
Keep informed of any campaigns and events which may result in an increased number of calls on a specific issue.
Input data related to clients onto the appropriate reporting templates.
Forward information to callers – leaflets, booklet and so on.
Participate in Quality Assurance measures including call evaluation and call monitoring.
Participate in promotion campaigns to raise awareness of helpline.

Qualifications and skills
Registered General Nurse – Essential
Two-year’s experience working in cardiology and/or stroke services.
Excellent computer skills, with a good working knowledge of Excel, Word and relational databases.
Excellent communication skills – phone and written communications.
Comfortable working with people who have challenging physical and psychological disabilities.
Location and hours of work
9 am to 1 pm Monday to Friday. Currently two days office-based (Rathmines, Dublin) and three days working from home.
The above is a guide to the nature of the work required. It is not wholly comprehensive or restrictive. This job description will be reviewed in line with business needs.

Benefits of working with Irish Heart Foundation:
Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office location in Rathmines (2 days per week office based).
We provide benefits to help you protect your health and financial security; and give you peace of mind.
Pension scheme with employer contributions, from day 1 of service
life assurance, from day 1 of service
Income continuance/disability benefit, from day 1 of service
paid Maternity leave
sick leave policy
generous annual leave policy to include company days
Employee assistance Programme
A wonderful office we are proud of with excellent working, kitchen and changing facilities
Events organised by Social club and Health and Well-being Committee
CPR Training
We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Details of Role and Application process

To apply
please provide an up to date curriculum vitae and cover letter outlining how you suit the post by email to Klara O’Malley at hr@irishheart.ie
The closing date for this position is COB 11th November 2022