Programme Coordinator – Common Purpose Ireland – Dublin

Main Purpose of the Role
The Programme Coordinator is a member of Common Purpose staff reporting to the Programme Director with dotted line supervisory accountability to the CEO.
The Programme Coordinator has supportive administrative and customer service responsibility for Common Purpose (Ireland). The role is to support quality, sales and delivery of Common Purpose programmes in Ireland while providing administrative support to the team.

Responsibilities
1. Events and Programme Coordination
Responsible for the efficient administration of all systems and activities pertaining to Common Purpose Ireland’s suite of leadership development programmes
Support Common Purpose teams in delivering high quality virtual and in-person events, programme days, launches, and alumni events, under guidance of the Programme Director
Manage the administration and coordination of virtual programmes during the sessions using Zoom, including creating and managing breakout rooms, communicating with participants using the chat function, sharing slides and handling client issues
Identify materials for the curriculum and produce quality supporting materials
Liaise with, and visit, venues prior to in-person and livestreamed events; organise catering; handle venue bookings
Regular liaise with, and support, programme participant groups e.g. in relation to dietary requirements, biographies, support with the participant website, App, and assessment procedures
Physically set up the venue for in-person events e.g. set up the room, registration arrangements, etc. (*If you have a physical disability, we will work around these job tasks to accommodate you.)
2. Systems Management
Responsible for the efficient administration of all systems and activities from the local office in accordance with policies and procedures.
Data entry and data cleansing on systems and databases including Common Purpose global CRM
Maintain and maximise the use of IT systems
Run and organise the office systems
Keep Common Purpose knowledge base up to date
Take clear and concise minutes of meetings as required
Preparation and administration of documentation relating to governance, the Board and Advisory Group
Report on KPIs against the strategic plan
3. Relationship Management, Sales and Marketing Coordination
You will act as the key communicator for programme participants before, during and post programmes via email, social media, phone, web portal and App communications.
Support the team with marketing initiatives; PR opportunities; graduate communications
Regular telephone and email contact with businesses, public sector organisations and charities arranging sales/recruitment meetings
Regularly update the sales database with contact details and track customer movements
Maintain regular communications and good relationships with key stakeholders (e.g. programme participants, Advisory Group members, contributors and alumni)
Present a professional, helpful and efficient image of Common Purpose at all times
Provide support to Programme staff as required in sales, programme administration and social media
General office management and liaising with the Guinness Enterprise Centre on office related updates

Person Specification
Common Purpose (Ireland) welcome candidates from any background provided they can demonstrate the relevance of their skills. The person appointed will essentially demonstrate:
Essential

Qualifications, experience and competencies
An undergraduate degree (or equivalent qualification) in any subject preferably in a business-related subject
2-3 years in office management, event management, customer service or administration
Must be a team player who thrives on deadline-driven projects and can deliver under pressure
Meticulous attention to detail
Excellent organisation skills
Excellent written and verbal communication skills
Ability to organise and analyse data to detect patterns and opportunities
Ability to maintain high standards of professional conduct at all times: telephone, email and in person
Highly IT literate with experience in using Word, Excel, PowerPoint, email and CRMs
Self-starter and ability to get up and running quickly
An understanding of and commitment to Common Purpose’s mission, values and behaviours
Experience of proactively identifying and addressing issues
An interest in positive change in the world
Desirable

Qualifications, experience and competencies
Event organisation experience
Good knowledge of the area, its key issues, and significant organisations
Experience of working in an office/ sales based environment
In depth experience working with CRM databases
Experience working with online communications platforms – e.g. Zoom
Knowledge of the Charities Governance Code or qualifications/experience in public policy

How to Apply
Please send a Cover Letter and CV to ireland@commonpurpose.ie by COB on 15th Feb 2023. Interviews will be held during the week commencing 20th Feb.

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