Post: Part Time Receptionist with administration duties (Community Employment Scheme)

Location: The Sanctuary, Stanhope St, Dublin 7

Hours: 19.5 hours a week:  Hours will primarily be from 2pm-6pm Monday-Friday (occasional weekend hours – flexibility required)

Reporting to: The Operations Manager

Core tasks:

Meet and greet clients and direct them to the appropriate location.
Deal with queries from the client – in person, over the telephone and by email.
Provide information to callers – course dates and descriptions, directions etc.
Take phone messages and pass on as necessary.
Take bookings for day courses, evening courses and workshops using on-line booking software.
Take payment for courses – by cheque, cash and credit card.
Schedule holistic treatments as part of the Jigsaw programme.
Print and collate handouts for courses.
Ensure rooms are properly set up for bookings including setting out tea and coffee.
General Administrative support
Handover to other receptionists and caretaker.

Skills/Knowledge

Excellent reception skills to include a professional phone manner, good customer service and communication skills
Good computer skills – Microsoft office – in particular word, excel and email.
Numeracy skills, handling cash payments.

Person Specification:

Welcoming and friendly person with a professional phone manner.
An interest in the ethos of the Sanctuary.
Good communication and interpersonal skills with clients and staff.
Teamwork required and the ability to work in collaboration with others.
Self motivated with the ability to work on own initiative.
This position will primarily be Mon-Fri in the afternoons, however there will be occasional rostered weekend work required.

Once INTREO have confirmed your eligibility please email your CV and cover letter to johannefarrelly@sanctuary.ie or post to the Sanctuary, Stanhope Street, Dublin 7.

Closing Date 17th July 2015