Job Description
Main Tasks and Responsibilities
Take responsibility for the oversight, planning, monitoring, maintenance and control of the CRM system to ensure that it supports the organisation to deliver on strategic objectives.
Liaise with management and team members and familiarise with the requirements of the overall organisation and each Programme’s requirements. Oversee and project manage any future custom requirements/changes to the CRM in collaboration with the line manager.
Ensure clean and accurate data is captured and stored and import data into the CRM when required.
Administer Permissions and User management (including licences).
Provide support to staff with all CRM queries and support staff to understand and improve CRM and deliver on changes.
Create and maintain reports and dashboards and be a point of contact for staff reporting requests.
Ensure all Salesforce processes and workflows are documented and ensure compliance with GDPR requirements.
Contribute to other IT projects where relevant.
Communicate effectively at all levels within the organisation.
Communicate with and be the main point of contact with Enclude (Salesforce Support) on areas that require their expertise and manage invoicing and renewals from Enclude and Salesforce.
Create a range of training modules for staff on the CRM and provide training to staff and keep documentation and training materials up-to-date and communicate future Salesforce releases and enhancements.
Maintain and grow personal understanding of Salesforce.

Other Responsibilities
Ensure adherence to legislation, regulations and defined quality standards on all initiatives undertaken.
Follow the policies and procedures outlined in Age & Opportunity’s Employee Handbook, Policies and Procedures Manual, Internal Financial Controls and Procedures and Safety Statement.
Commit to the purpose of Age & Opportunity, and work within the values of the organisation.
Participate in regular supervision with your line manager.
Actively participate in full team meetings.
Show reasonable flexibility in relation to hours of attendance to meet the needs of the work. Work during unsocial hours may be required.
Have a flexible approach to the work in response to organisational change, development and review of best practice.
Take responsibility for operational and office administration issues such as office logistics, filing, file management and archiving data.
Participate in and engage with a performance management programme.
Identify training needs with your line manager and participate in training opportunities appropriate to the role.
Contribute as an active member of the team, to the development and support of other initiatives within the organisation.
Promote and represent Age & Opportunity on committees and at events as requested.
Operate within agreed budgets seeking authorisation for expenditure and be accountable for such expenditure authorised and ensure the appropriate coding of expenses.
Provide written reports as per deadlines requested.
Undertake any other tasks as will from time to time be requested.
Person Specification
This person specification sets out the various criteria for the post and by which we will assess your application.

Education
A Degree level qualification in either Business, IT, Computer Science, Management Information Systems or Database design is desirable.
Salesforce Certified (Administrator) qualification is essential.
Experience
At least 3 years’ Salesforce administration experience.
Thorough knowledge of Salesforce Lightning platform.
Experience of analysing business systems and identifying improvements.
Detailed understanding of Salesforce. Understanding of data integration tools.
Experience answering user queries and providing technical support to users.
Knowledge and experience supporting compliance with data protection.
Experience of delivering training is desirable

Skills
A team player with good interpersonal skills and the ability to engage with a range of people.
An ability to analyse information quickly and communicate in a concise and articulate manner.
Excellent written and oral communication skills.
Strong project management and organisational skills, as well as attention to detail.
High level computer literacy and competency in Word, Excel and PowerPoint.
Remuneration and Benefits
The salary for this position is circa €40,000 to €43,000 depending on level of experience (pro-rata)

Age & Opportunity offers the following benefits in addition to salary:
Excellent working conditions in our Dublin office with a hybrid working model in place.
Flexi-time system in operation.
An 8% employer’s contribution to pension (subject to a minimum 4% employee contribution pro-rata
Annual leave of 24 days (pro-rata)
Closure of the office on Good Friday and Christmas Eve (gift days).
Paid Maternity leave / Adoptive leave after 12 months’ service.
Employee Assistance and Wellbeing programme.
Opportunity to avail of continuous professional development training specific to the role as deemed appropriate.
Travel (bike to work scheme, tax saver commuter tickets).
The complete list of terms and conditions will be made available to the candidate offered the role.

To apply:
Please send your CV and cover letter, outlining how you meet the above criteria, by email to Margaret Roe, HR Manager, at margaret.roe@ageandopportunity.ie
Deadline for receipt of applications is Monday 13th of March 2023 at 5pm.
Shortlisting will apply.
Interviews will be held on Wednesday 22nd of March 2023 through Zoom.