PURPOSE OF THE POSITION
The Service Coordinator is responsible for providing Personal Support Services to individuals with disabilities and others who require assistants and support in their homes. Personal Support Services aim to support the self-care needs as well as the home and community living needs of an individual. The specific service will depend on the extent the individual wants to direct the service.
SCOPE
The Service Coordinator provides and coordinates individualised care and support to people with disabilities and others so that they may continue to live in their homes and in the community. Personal Support Services may include transportation, house cleaning, personal care, providing meals, personal hygiene, and other health and wellness related activities.
The Service Coordinator is also responsible for managing and administering the Personal Support Service. The Coordinator will maintain confidential client files, prepare and present reports and information as required. The Service Coordinator will manage and distribute resources effectively, and will ensure that all Care and Assistance is provided in a caring and respectful way in keeping with all relevant policies and procedures of West Limerick Independent Living and relevant Care Standards.

RESPONSIBILITIES
1. Administer the Personal Support Service Program in order to ensure that the program is delivered in an appropriate, caring and respectful manner.
Main Activities
Ensure that care is provided according to all relevant policies, procedures and regulations
Ensure that Personal/Care Assistants are trained to administer the required care
Monitor and evaluate all tasks of the Personal/Care Assistants and the program
Monitor supplies and resources
Identify persons requiring Personal Support Service and client needs
Make recommendations for changes and improvements to the program, as required
Schedule work assignments with regard to Personal/Care Assistants training and experience
Discuss any concerns with the Manager
2. Coordinate Case Management
Main Activities
Coordinate appropriate care including other community resources, as required
Establish and maintain a current, accurate, confidential client reporting system
Provide information to other health care professionals, as required
Consult with family members and other supports to ensure that care is on-going and that all client needs are identified and met
3. Provide individualized Personal Support Service
Main Activities
Provide Personal Support Service to people with disabilities, and others in the community with identified needs
Provide Personal Support Service including general housekeeping, personal hygiene and transport clients to appointments and activities
Organize time and resources based on budgets the individual needs of clients
Manage any unanticipated events or unstable situations
4. Coordinate community resources and supports
Main Activities
Encourage clients and families to be involved in care, if appropriate
Encourage clients and families to take responsibility for care, if appropriate
Liase with all family, medical and other resources, as required
Advocate on behalf of clients for additional service and resources, as required
Establish and maintain current, accurate, confidential files for each client
Educate clients, families and support systems about the Personal Support Service Program –what can be provided and when to access other resources
5. Perform other related duties as required

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge
The Personal Support Service Coordinator requires knowledge of:
client assessment
proper home care techniques including house cleaning, feeding and personal hygiene
appropriate Personal Support Service interventions
services and resources in the community
staff and program management and evaluation
all relevant legislation, policies and practices
first aid, health and safety and CPR

Skills
The incumbent must demonstrate the following skills:
team building skills
supervisory skills
analytical and problem solving skills
decision making skills
effective verbal and listening communications skills
stress management skills
time management skills
human resources management skills
administrative skills
strong interpersonal skills
conflict resolution skills
well-developed organizational skills
excellent communication skills
demonstrate good decision making in dealing with safety and other medical issues
Personal Attribute
The incumbent must maintain strict confidentiality in performing the duties of Personal/Care Assistant Worker.

The incumbent must also demonstrate the following personal attributes:
possess cultural awareness and sensitivity
demonstrate sound work ethics
be consistent and fair
be compassionate and understanding
be flexible, adaptable and able to work effectively in a variety of settings
respect cultural differences
work independently with little supervision
work effectively as a member of a team

WORKING CONDITIONS
Physical Demands
The Coordinator will often do on-site call outs to the client’s home and must encourage clean, safe care to eliminate the possibility of infection or cross contamination between clients, personal/care assistants, family members and/or themselves.

Environmental Conditions
The Service Coordinator spends some time in their office, and some time in client’s homes. The Coordinator may be dealing with service users with potentially infectious conditions. They must be extremely careful to ensure that all care and activities are completed safely so as to ensure the safety of all clients, staff and themselves. The Service Coordinator may be required to drive in winter conditions and make visits during periods of cold temperatures
The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.
Contract length: 12 months
Application deadline: 09/08/2021
Expected start date: 23/8/2021
Job Types: Full-time, Temporary, Contract

To apply
for this post please forward a detailed CV and cover letter via e-mail to info@limerickcil.com or by post to Manager, West Limerick Independent Living Ltd., Sheehan’s Road, Newcastle West, Co. Limerick.