Job Description
The Volunteer Rostering and Support Officer will be responsible for efficient administration of clinic rosters and supports to FLAC volunteers and Citizen Information Centres (CIC’s) within a number of Citizen Information Services (CIS’S).
The Volunteer Rostering and Support Officer will contribute to the delivery of FLAC’s volunteer management service which ensures good governance, compliance and best practice in Free Legal Advice Clinics throughout the country.

Responsibilities
Volunteer Scheduling and Roster Coordination
Compile rosters for clinics in consultation with volunteers
Schedule and monitor the attendance of volunteers in Free Legal Advice Clinics ensuring continuity of services
Confirm and amend weekly volunteer rosters on a daily basis for the next working day
Manage volunteer cancellations and swaps ensuring that replacement volunteer are found in a timely and systematic way
Ensure that volunteers with the required experience and skills are rostered to appropriate clinics
Liaise with clinics partners (CIC’s) to confirm volunteers for daily clinics
Cover the volunteer phone daily, including some out of office hours
Deal with volunteer queries and issues as they arise, referring them to the Clinics and Volunteer Development Manager as necessary
Advanced planning to ensure roster gaps are filled
Liaise with Telephone Information Line staff to ensure smooth running of remote clinics
Administer confirmation of Service User appointments in remote clinics
Relationship Building
Build strong relationships with all relevant external stakeholders, CIS’s, CIC’s, CIC Development Managers
Build positive and professional relationships with volunteers to support their volunteering and to ensure all volunteers understand their role within FLAC
Liaise and support Regional and Development Managers in CIS’s with agreed visits throughout the year
Volunteer Recruitment
Support the development and implementation of FLAC’s national volunteer recruitment strategy
Process volunteer applications including screening, induction and sit-in’s
Liaise with and support CIS’s with volunteer recruitment
Monitor volunteer compliance with FLAC volunteer Guidelines
Co-facilitate Volunteer Induction sessions
Monitor volunteer numbers to assigned clinics to identify and fill volunteer vacancies
Contribute to the promotion of volunteering with FLAC
Volunteer Training and Support
Plan and coordinate the delivery of continuous professional development (CPD) training for volunteers
Liaise with trainers and facilitators to brief on training requirements
Ensure that volunteers receive CPD certs for training attended
Contribute to the recognition of volunteers through identified schemes and ceremonies
Volunteer and Clinic Policies and Procedures
Ensure volunteers are aware of the services provided by other organisations
Inform all volunteers of FLAC’s mission and campaigns encouraging the volunteer to direct service users to other relevant organisations
Inform volunteers of their roles and responsibilities under each of the procedures
Promote and monitor compliance with FLAC’s Data Collection Programme by volunteers and CIC’s
Administration
Maintain accurate records for regular reporting to CIB, FLAC and other stakeholders as necessary
Support the administration of obtaining feedback from stakeholders
Compile reports of activity as requested
Comply with FLAC’s Health and Safety policies and procedures
Any other duties as reasonably may be required from time to time in connection with this post
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES
The successful candidate will have:

QUALIFICATIONS
A relevant degree
Relevant Volunteer Management training
EXPERIENCE
Experience of scheduling, rostering and administration of volunteers
Experience of supporting volunteers
Experience of establishing effective working relationships with numerous stakeholders
Knowledge of Saleforce or other CRM databases

COMPETENCIES
Essential
Strong administration and organisation skills
Attention to detail
Proven problem solving skills
Capacity to manage stress
Excellent interpersonal and communication skills are essential
Good telephone manner
Excellent IT skills with competency in competency in Microsoft Office (Word, Excel)
Fast learner, ability to work on own initiative
Flexibility
Ability to take direction and work and part of a team
TERMS AND CONDITIONS
This position is offered on a 6-month maternity cover contract from August 2021.
HOURS OF WORK
The hours of work for this role will be c. 35 hours. Hours will be flexible but are envisaged to be 9 – 5.30pm Monday to Thursday and 9am-2pm on Fridays.

TO APPLY
Please send CV and covering letter to recruitment@flac.ie , setting out how you meet the criteria for this position on or before 22nd June 2021.