Overview
This is a client facing role reporting into the Chief Technical Officer (CTO).
As a Business Analyst / Solutions Consultant for Enclude’s CRM cloud offerings and services, you will be working closely with the client as well as the technical team in delivering high-quality solutions. You will lead on business requirements gathering and support the client during solutions design and implementation. This is an exciting opportunity to join a team of committed professionals to deliver CRM solutions to non-profit organisations. It also provides tremendous opportunities for professional development and to work with the latest technologies and achieve Salesforce certifications.

Duties and Responsibilities
Business Analysis and Solutions Delivery
Engage with the client and other key stakeholders to understand high-level business objectives and priorities
Work with the client and other key stakeholders to anticipate and understand detailed requirements, and identify where improvements can be made and make relevant suggestions
Translate verbal requirements into functional specifications
Collaborate with the technical team to produce a solution design
Configure and implement a variety of Salesforce solutions and components, to deliver creative and effective business solutions
Work closely with the technical development team to ensure the technical build suits the customer requirements
Work closely with the project manager to ensure that the client understands what is being built and the fit with requirements
Write use cases with acceptance criteria to meet requirements
Assist with test plan design and coordination of testing with end users
Follow the agreed implementation plan and ensure that deliverables adhere to high standards
Create and maintain documentation on processes, and other documents for the successful implementation and handover to clients and the Support team
Create user manuals and training materials
Assist with post implementation support
Work with the technical team to ensure a successful handover to the Support team
Work closely with the project manager and team members and relevant stakeholders to ensure that all project requirements, deadlines, and schedules are on track
Meet with team members and stakeholders to identify and resolve issues
Client and Practice Support
Provide support with the management and ongoing development of client relationships
Work with colleagues to take client feedback to enhance the client offering
Develop a deep understanding of Enclude product offerings
Keep up to date with new Salesforce CRM features and functionality and provide recommendations for process improvements
Develop and apply sectoral and functional expertise to enhance the value offerings to clients
Work with colleagues to develop a growth strategy for clients and sectoral offerings
Help with pre-sales activities to secure new projects and clients
Promote Enclude’s products and services
Promote enhancements and new features to clients
Other duties
Attend staff meetings
Any other tasks, consistent with your position, as requested by the CTO.
Requirements

Essential
Proven work experience in a business analyst/consultant role
Strong analytical skills, good attention to detail and the ability to demonstrate creative solutions
Strong consulting skills with good conceptual understanding of business systems and Client Relationship Management (CRM) solutions
Demonstrated success in designing and configuring client facing solutions
A suitable business management / Computer Science, Software Engineering, MIS or equivalent preferred
Strong presentation and communication skills
Ability to build rapport with a proven ability to work with internal and external stakeholders in a constructive and approachable manner
Excellent verbal and written communication skills
Highly proficient in spoken and written English
Excellent problem-solving, listening, and questioning skills
Excellent interpersonal skills and ability to connect with system users in a wide variety of roles and with varied technical skills
Highly organised, good time management skills, with ability to handle multiple tasks with excellent attention to detail
Ability to work as part of a team
An interest in and commitment to the ethos and work of Enclude
Permission to work in the Republic of Ireland

Desirable
Non-profit sectoral knowledge and experience
Understanding of common business processes for non-profits
Salesforce NPSP consultant certification
Salesforce Admin ADM201
Experience with Salesforce configuration
Experience consulting on Salesforce implementations
Experience with other CRM software
Applications for the position may be made by sending a CV with cover letter clearly demonstrating relevant experience and suitability for the role to info@enclude.ie.
Closing date for applications is 5pm on Thursday 10th June 2021.
First round interviews are scheduled for Thursday 17th June 2021.