Key Responsibilities of IT Assistant role:
IT Support: Identify the nature of problems, determine appropriate actions, prioritise and escalate if necessary. Support staff, fellows and volunteers with troubleshooting and fixing their technical issues.
Training: Provide required IT and digital security training to staff, fellows and volunteers. Assist with IT related induction of new staff on Front Line Defenders processes and procedures. Delivering training and creating reference resources and guides.
Reporting: Generating reports and summary of activities as required.
Assisting the IT Administrator with the following:
Network Administration: Ensure the office connection to internet and back-end network infrastructure operates reliably. Management of core switches, and firewalls.
Systems Administration: Assists in the growth of the infrastructure of servers and services to be used by staff, ensuring they run reliably and efficiently. Set up staff with appropriate devices i.e. laptop, desktop, mobiles, etc. Upgrade, install, and configure new hardware and software to meet organisations objectives. Perform diagnostic tests and debugging procedures to optimize IT systems. Create user accounts and performing access control. Document processes, as well as back up and archive data. Develop data retrieval and recovery procedures.
Systems and Network Security: Maintain and monitor reliable level of security onServers, Network devices, workstations and other peripherals used within FLD.
IT and Security Policy: Implement of the organisational IT Security policy. Ensure that security monitoring, auditing and alerting tools and network traffic analysis is carried out.
Candidates are required to demonstrate in the application:

Qualifications
Recognised ICT degree or equivalent experience.
Knowledge and Experience
At least three years experience in a similar role
Strong troubleshooting skills with a logical, analytical approach to problem solving
Best practices with IT systems, networks, and related technologies
Familiarity with IT systems security of both hardware and software, servers, network devices, workstations, phones and other peripherals would be an advantage

Technical Skills
Installation, configuration and support of PCs, laptops, tablets, smartphones and related hardware and software
Administering major operating systems like: Windows, Mac OS, Android, iOS andGNU Linux (most importantly Ubuntu)
Data backup and retrieval processes
Mobile Device Management
Anti-virus and threat management
Produce and update relevant documentation and procedures
Some experience with networking – both hardware devices and software –Firewalls, Routers, Switches, WiFi, etc.

Interpersonal Skills
Excellent communication skills, both verbal and written in English. Knowledge of other languages would be an advantage
Can communicate technical solutions effectively to non-technical audiences
Highly organised and proactive in solving problems
Highly self-motivated professional with keen attention to detail
Positive and confident attitude
Ability to exercise strong time management skills
Work effectively independently and as part of a team. Good team player, willing to assist and share knowledge
Delivery and service focused
Provides a flexible service that is responsive to the needs of the organisation and individuals
Demonstrates an ability to manage and develop self and others in a busy working environment
Approachable and available for advice and support
Contract will be full-time employment and based in Front Line Defenders Dublin office. The contract will ideally start in July 2021 for two years or more.

Applications with CV and motivation letter indicating above required information should be sent to recruit@frontlinedefenders.org by 8th June 2021 with the subject “IT Assistant”
Front Line Defenders is an Equal Opportunities Employer and welcomes applications from all sections of the community.

In providing protection and support to HRDs, Front Line Defenders and its staff and consultants are committed to:
focus on the primacy and centrality of defenders;
demonstrate profound respect and empathy for defenders;
meet the needs expressed by the defenders in a fast, flexible and relentless manner;
achieve tangible impact;
act with independence, impartiality and integrity;
perform with dedication, professionalism and accountability;
show transparency and openness;
develop participative and cooperative relations.