Role Overview
The key responsibilities of the Senior Salesforce Administrator will be to work with colleagues and managers to ensure that they are utilising the CRM properly and recording all relevant data as efficiently and appropriately as possible, thereby guaranteeing effective and accurate reporting. You will be experienced in integrating Salesforce with other systems and building out and maintaining complex workflows, and interacting with both the internal team as well as with our partners.
This role will report to the Head of Operations.

Responsibilities
Create and maintain fields, views, reports, dashboards, campaigns and other CRM Objects
Automate business processes through workflows, process builder and other configurations within the CRM environment
Create and maintain reports and dashboards and be the main point of contact for all staff reporting requests
Ensure ALONE’s data is secure and accessible to the authorised users using security settings such as Organisation-Wide Defaults, profiles, sharing rules and permission sets
Perform system updates such setting up new users/ deactivating past users and purchasing new licenses.
Carry out CRM needs analysis of departments
Support Departments to scope out CRM requirements and deliver on changes
Support the Manager with duties specific to compliance with GDPR
Support to on board external organisations, building profiles, demo accounts and system delivery.
Provide support to staff by responding to technical support requests via internal ticket system adhering to response times.
Provide support to external organisations using ALONEs CRM platform via internal ticket system adhering to response times.
Perform data audits, verify data in reports to be accurate and up to date.
Perform mass updates for empty fields and remove identified redundant fields
Develop training modules in the form of online, video, 1-1 and group based
Provide training to staff and other organisations
You may be required to undertake additional duties or tasks as required.

Essential skills
5+ years Salesforce administrator and development experience
Strong experience with process builder and Flows
Strong experience with MS Forms/TFA Forms
Strong experience in capturing functional requirements and writing documentation
Experience work with and develop reports in response to specific ad-hoc requests
Experience in configuring users, profiles, roles and permissions towards business requirements.
Experience implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
Experience in selecting training materials and giving guidance to our in-house trainer

Desirable skills
Salesforce admin certification
MS Power BI
Experience using Salesforce Premier+ success
Further Details
This is a 12 month fixed term contract. It is a full-time role at 35 hours per week, Monday to Sunday.
You may be required to be work in a variety of flexible patterns, e.g. 5 over 7 days, compressed hours or other flexible working patterns as required.
This role will be based at our Head Office in Dublin 8 after an initial period of remote working in accordance with Covid-19 restrictions.
Regular travel and remote working is required with this role with adaptable working arrangements available to facilitate this flexibility.
Remote Induction and training will be carried out on commencement in role.
The salary scale offered for this position is depending on experience.

To Apply
Please send a copy of your CV along with a cover letter stating what interests you about working with Alone, the role and your availability to careers@alone.ie. The closing date for applications is Sunday, 14th of March 2021.