Description
A growing company seeks Level 1 Technical Support experts who will have the opportunity to work on a platform that powers one of every 6 websites on the Internet. You will provide support to our customers over the phone, via support tickets and/or through our live chat system. You will be responsible for customer support issues, identifying solutions and resolving problems, and will need to apply creative problem solving techniques. A basic knowledge of running a website, of DNS, FTP, SFTP and SMTP is required. If you enjoy delivering high levels of customer service while working with Linux (Ubuntu), troubleshooting in-depth technical issues and providing recommendations around best practices for configuration management….then we are looking for YOU! Experience required: 1-2 years? experience working in technical support or a customer service position. A great communicator with a good command of English both written and spoken is required.

Salary: €TBA
Number of Positions
5

Contract Type
Permanent

Days, Hours & Start Date
Days per week: 5
Hours per day: 8am5pm or 9am-6pm
Hours per week: 40
Start Date: Immediate

Experience Required:
Some Experience Required
Min. Experience: 1 Year

Education Requirements:
Leaving Certificate Ordinary – or equivalent

Please send your CV with a covering letter stating your relevant experience to employer@welfare.ie quoting Technical Support in the subject line.