Description
We are looking for talented professionals for the position of Business Support Inbound, supporting the German Market from our office in Berlin. Responsibilities: B2B Customer Advice & Support. Handling all operative queries by the merchants via inbound telephone calls and emails. Ensuring high customer satisfaction. Researching and problem solving in order to resolve merchant questions, concerns and issues. Cooperation with PayPal SMB & Lead Generation teams. Processes. Support rollout of process improvements. Stakeholder Management. Working in a team environment with strong team collaboration.

Skills Requirements
Languages: fluent German & strong English. IT Programs: Good Microsoft Office knowledge, Salesforce experience is an advantage. Willingness to travel: none Experience in Business Customer Management in online or financial services or e-commerce environments. Excellent communicative skills. Good organization and self motivation skills. Excitement and interest for online payment systems and e-commerce. Strong collaboration skills. Passion for Excellence in customer care delivery.

Salary: €NA
Other Benefits:
Be a part of a dynamic entrepreneurial team that helps to shape the payments landscape of the region. A concrete experience with a combination of strategic thinking and on-the-ground drive and execution. Future career opportunities with international exposure via PayPal?s network of global locations. A supportive environment that allows our employees to thrive and learn. An opportunity to be a part of a community that has just been voted one of the Best Workplaces.

Number of Positions
1

Contract Type
Permanent

Days, Hours & Start Date
Days per week: Not specified
Hours per day: Not specified
Hours per week: 40
Start Date: Immediate

Please submit CV to berlinjobs@paypal.com