Responsibilities
CRM Administration:
Create and maintain fields, views, reports, dashboards, campaigns and other CRM Objects
Automate business processes through workflows, process builder and other configurations within the CRM environment
Create and maintain reports and dashboards and be the main point of contact for all staff reporting requests
Ensure ALONE’s data is secure and accessible to the authorised users using security settings such as Organisation-Wide Defaults, profiles, sharing rules and permission sets
Perform system updates such setting up new users/ deactivating past users and purchasing new licenses.
Carry out CRM needs analysis of departments
Support Departments to scope out CRM requirements and deliver on changes
Support the Manager with duties specific to compliance with GDPR
Support to on board external organisations, building profiles, demo accounts and system delivery.

Support:
Provide support to staff by responding to technical support requests via internal ticket system adhering to response times.
Provide support to external organisations using ALONEs CRM platform via internal ticket system adhering to response times.

Data Management:
Perform data audits, verify data in reports to be accurate and up to date.
Perform mass updates for empty fields and remove identified redundant fields

Training
Develop training modules in the form of online, video, 1-1 and group based
Provide training to staff and other organisations
Outside of the above, you may be required to carry out other duties as needed.

Skills & Competencies
Third level degree in ICT, computing or equivalent discipline or experience working in a similar role is essential.
Experience with Salesforce or another CRM/MIS is essential.
Understanding of the not for profit sector would be beneficial.
Experience with managing projects is desirable.
High level communication skills and the ability to network and negotiate effectively with individuals and groups, within the company and outside.
Excellent written and verbal communication skills with good attention to detail
Excellent organisational skills and multi-tasking including record keeping, establishing and using effective administrative systems
Further Details
Fulltime position (35 hours Monday – Friday), 9am to 5pm are core hours. 1-year contract
Place of work: BConnect are based in the Guinness Enterprise Centre in Dublin 8, however our base for this role is flexible. We provide the tools our staff need to work remotely or co-work at another enterprise centre anywhere in Ireland.
Travel around the Republic of Ireland is required. A full clean driver’s license and access to a car is required

Reporting to BConnect Manager
Induction and training will be carried out on commencement
The salary scale offered for this position is between €27,000 – 37,000 – this is subject to experience.
Please send a letter of motivation and your CV to Helen at careers@alone.ie.
Closing date: Friday 19th July 2019