Amnesty International is one of the world’s leading human rights organizations with over 7 million members worldwide. Our mission is to document and take action to prevent serious human rights violations. We are an independent organization and therefore membership support is essential to the global human rights work.

In close cooperation with the programme Co-Ordinator, the Direct Dialogue Coach will collaborate with monitoring and supporting of the Direct Dialogue team, in order to provide greater individual performance and programme performance, ensuring that all of the team achieve annual goals set out in view of the ethical guidelines of the programme. The fieldwork includes monitoring of all internal teams of Direct Dialogue, every working day of the week. The work in the office (10h per week) to create coaching strategies for Fundraisers and /or Team Leaders.

Main responsibilities will include:
The development and retention of employees of the Direct Dialogue programme
Ensuring that the team meets or exceeds agreed targets and they are met within the stipulated time
Ensuring that the team has adequate fundraising sites whilst managing the online site diary system to ensure compliance with picking, dropping and swapping of fundraising sites
Taking a lead with the day-to-day management of face-to-face teams: supervision, appraisals, evaluation, mediation, schedules, timesheets, timekeeping, ensuring all teams are adequately supplied with materials, uniforms etc.
Collecting and collating accurate reported results on a bi-hourly and daily basis
Diagnosing problems with fundraisers and prescribing solutions with emphasis on specific actions related to the individual fundraiser using appropriate tools
Doing utmost to keep staff motivated and inspired about the work they do
Delivering team talks and campaign briefings on a regular basis
Providing phone-support to Team Leaders and Mentors that is consistently available at agreed times
Ensure that the fundraisers are set up on Waysact each morning and that they are logged in to “track n snap”
Ensuring the professional conduct of staff in all work-related contexts
Site visits to nationwide and Dublin based teams
Assisting the Direct Dialogue Training Assistant in recruitment, training, motivation and employee development of face-to-face staff
One-to-One meetings with each Team Leader/Mentor in line with the organisations minimum line management standards
Running Team Leader/Mentor group meetings each week and facilitating constructive feedback on possible improvements for the programme, whilst also encouraging Team Leader and Mentor development
Putting medium/long term staff development plans in place
Liaising with Co-Ordinator to ensure there is always cover for each other’s’ annual leave and any other periods they are absent
Any other duties that may be required by Amnesty International Ireland from time to time in addition to or in lieu of the above.

Ideally the successful candidate will have:
SKILLS
Experience of supervising, management, coaching and training of staff or teams
Experience in defining and meeting deadlines and work plans
Ability to communicate complex issues in an accessible and engaging manner targeting difference audiences
Excellent administrative skills, ability to multitask with excellent attention to detail
A Full Clean B Class driving license is desirable and applicants must be over 25 due to insurance purposes

ABILITIES
Ability to create a positive work environment with motivated employees to achieve a good performance in the programme
Ability to establish positive working relationships with colleagues, external contacts and suppliers
A solution-based attitude to challenges and difficulty, managing and resolving conflicts and problems in an ethical manner and in accordance with the organisational guidelines
A good capacity for cooperation and leadership
Ability to achieve results and overall programme objectives
Ability to give and receive criticism and feedback constructively
Self-management capacity
I.T.

Good experience with Microsoft Office, especially Excel and PowerPoint

INSTITUTIONAL RESPONSIBILITIES
Ensure values, vision and mission of Amnesty International through their work
Understand the specific conditions that characterize a civil and democratic society
Ability to balance performance requirements for the programme and the credibility and image of the organization.
The salary for this full-time permanent position of 35 hours per week is approximately €30,000 per annum + Performance Related Pay.

Please go to www.amnesty.ie to apply. It is our strong preference that you apply online. However, if you are unable to complete an online application, you can download the application form from our website and send it to positions@amnesty.ie or by post to Seán MacBride House, 48 Fleet Street, Dublin 2.

Closing date for applications is Wednesday, 22nd of November 2017.