Role Purpose/ Summary
EYYP Operations provides a range of programmatic and strategic supports to the sector and is organised under five functional Teams. The aim of this Team (Planning, Governance, Programme Operations and Quality Supports) is to ensure that the other teams within EYYP Operations are supported and enabled to deliver on their business commitments, in a way that fosters commitment to high professional standards and excellence in the work that we do. Specifically this role will drive forward the work of the team in relation to:
Supporting and coordinating planning processes within and across teams
Improvement and development of procedures that address governance and accountability issues within EYYP Operations
Development of, and progress tracking, an integrated case management model (covering service sustainability/ case management/ crisis intervention)
Development and implementation of quality improvement initiatives
Managing specific cross-team supports – currently this involves administration of change requests on the PIP system
Key Responsibility Areas
1. Supporting and coordinating planning processes within and across teams
Co-ordinate annual team leader contributions to the EYYP Operations’ Business Plan and Programme of Work
Monitor progress against business plans and prepare reports to support progress reviews
Where required, develop templates, frameworks or similar tools to help support and standardise planning processes within functional teams
2. Governance and accountability
Ensure that the Unit contributes to and is compliant with Pobal governance requirements
Develop processes and procedures that improve the unit’s ability to respond efficiently to audit requirements.
Identify and address governance and accountability issues related to the PIP system and PIP user procedures
Ensure that key operational processes and procedures are properly documented
Co-ordination and development of the unit’s data protection responsibilities
3. Support the development of an integrated case management model
Support team leaders in establishing an integrated case management model, primarily by addressing cross-team interfaces and dependencies, for instance, establishing protocols, co-ordinating changes to practice, investigating resource requirements and developing information flows.
Monitor and carry out periodic checks to examine the extent to which practice is in line with agreed procedures
4. Quality improvement
Support the development and implementation of quality improvement initiatives – driving the quality agenda by instilling a commitment to continual improvement and facilitating developments which promote the principles of high performance teams
Address data quality issues on IT systems (PIP/Hub) by analysis and improvement of existing checks and developing guidance/procedures where required
Develop and monitor procedural changes that will improve operational effectiveness and efficiency, ensure adherence to good governance principles, improve standards of work and maintain good quality service to our clients and stakeholders.
5. Cross team supports
Manage the administration of data change requests on the PIP/HUB systems
Monitor developments in existing data systems and, where required, ensure that any cross-team implications are addressed.
6. Line management
Management, coaching and mentoring of staff to support this functional area – to include performance management, probation management and all standard management requirements.
7. Other
Any other duties within the general requirement of this job description which may be required from time to time
Critical Competencies
Communication skills – Level 2
Team work – Level 2
Flexibility & adaptability – Level 2
Change Management – level 2
Analytical skills – Level 2
Building & Maintaining Relationships – Level 2
Other Competencies
Problem solving & decision making – Level 2
Corporate writing skills – Level 2
Project management – Level 2
Organisation awareness – Level 2
Customer Service & support – Level 2
Required Experience
Strong understanding and experience of the early years and young people sector
Experience in implementation of funding programmes
Experience in analysis and development of business processes.
Experience within the community/voluntary and/or statutory sectors
Proficient in MS packages e.g. Word, Excel, Outlook, programme databases and SharePoint portals
Experience and proficiency in Customer Relations Management (CRM) systems
Qualifications
Relevant Third Level qualification (e.g. Degree) or equivalent
Other Relevant Information
Desirable:
Understanding of Financial Administration processes
Previous experience of working effectively as part of a dynamic team
Knowledge of workings of the community/voluntary/public sector in particular in the early years and young people sector
An understanding of the Irish language
Terms & Conditions of Employment
1. Salary
– Pobal’s Grade 3 Salary scale is €43,835 to €60,693 per annum
2. Duration of Contract
– This contract is a 12 month fixed term contract subject to the continuation of Government Funding
3. Probation
– A probationary period of six months will apply.
4. Pension
– Pobal operates a defined contribution pension scheme. Employees have access to the scheme on successful completion of their six-month probationary period.
5. Annual Leave
– Annual leave will be 24 working days, exclusive of public holidays
6. Travel & Subsistence
– Travel and subsistence will be paid at public sector rates.
7. Location of the position
– The successful candidate will be located in Dublin
Selection Process
Selection will involve short listing of applicants for interview based on the criteria for the position as outlined in this job description and person specification.
You can access a detailed job description and application form in Careers, under Useful Links on the Pobal website www.pobal.ie
To apply, please send your completed application form to hrenquiries@pobal.ie
The closing date for applications is 5pm, Friday 7th April 2017