Description
The Complaints Handler will take ownership of the complaints function supporting our client s business. In doing so, the successful candidate will: Take ownership and accountability for the day-to-day relationship with our client s Legal Director. Take ownership and accountability for the management of all complaints, data access requests, plus social media complaints received ensuring full compliance with Consumer Protection Code guidelines and successful achievement of the client s objectives in relation to the complaint handling function. Managing full end to end complaint process through investigating and resolving complaints in accordance with the Consumer Protection Code regulations and timelines. Manage end to end process for data access requests. Manage high priority social media complaints end to end. Ensure all complaints are logged on Complaint Management System on the day the complaint is received. Delivery of core reporting

Skills Requirements
Exceptional Customer Service & Administration skills. Excellent Product Knowledge skills. Strong Communication skills. Cross Group collaboration skills. Strong letter writing skills with high levels of attention to detail. Excellent organisational, prioritisation, planning and time management skills. Must be able to remain calm under pressure and have the ability to manage conflict. Demonstrate a can do attitude and desire to succeed.

Salary: €To be Advised
Number of Positions
1

Contract Type
Permanent

Days, Hours & Start Date
Days per week: Not specified
Hours per day: 7.5
Hours per week: 37.5
Start Date: TBC

Experience Required:
Fully Experienced
Min. Experience: 1 Year

Transport:
Transport is required for this position

Education Requirements:
Other – All applicants must hold CIP / APA Qualification

Please send your CV and proof of Insurance Qualifications to: careers@osg.ie