Key Responsibilities
Support delivery of IT services of Pieta House via the outsourced third-party service providers supported by appropriate Service Level Agreements.
Provide technical guidance and support to Pieta House to identify and deliver new solutions and products to facilitate growth and expansion of service to clients and the donor community.
Ensure compliance of all IT products and services with Data Protection and other relevant regulatory and legal constraints.
Ensure privacy and security of client and donor information is secured at all times through process, technical and staff awareness and education initiatives.
Hardware, software and application support.
Provide Salesforce training to new staff.
Prepare IT documentation, SOP and manuals.

Telephony systems
The Person
Degree in IT or related field
Minimum of 2 years’ working experience as IT Systems Administrator or related field.
Previous exposure to, and knowledge of Salesforce.com and its ecosystem is desirable.
Excellent oral, written and interpersonal skills with the ability to communicate technical issues to stakeholders at all levels across the organisation.

Please note:
As Pieta is a national organisation, this role may require travel for work and a willingness to work outside office hours.
The closing date for receipt of applications for this role is 21st August 2020. Please upload a cover letter (outlining your particular suitability to the role) and an updated C.V. when applying for this role to recruitment@pieta.ie.