Objective: To effectively deliver and assist with the management of services pertaining to the EDS Drop In Services and in doing so to uphold the philosophy and working ethos of Merchants Quay Ireland. You will be responsible for representing MQI as the managerial presence in the EDS Monday through Friday.
Main Duties/Responsibilities
Staffing
Responsibility for drafting staff rotas and organising working patterns amongst the EDS Team
To assist with the induction, support and supervision provided to all EDS workers as agreed with the Drop In Services Coordinator
To assist with monitoring and supporting staff case management, ensuring that all relevant documentation and system updates are completed, and that links are being made with the appropriate internal and external services, while ensuring that a consistently high standard of care plans, key working, assessments and referrals are being carried out in line with the aims of the service.
To assist in developing and delivering a relevant in-depth induction programme for nominated members of staff.
To assess the training and development needs of the staff that you supervise and to input to the annual training plan as agreed with the Drop In Services Coordinator
To assist in the recruitment and interviewing of staff and volunteers in conjunction with the line manager where appropriate
To maintain appropriate staff records
To work with the HR Department in dealing with any staff issues or other HR related issues.
To assist the Drop In Coordinator in the ongoing development of appropriate staffing structure and update maintain and implement policies and procedures to enable a high quality service delivery for clients.
To encourage a creative approach to working within the team and to support the development of a challenging, dynamic team
General Service Delivery
Ensure that day to day operation of the service is run smoothly and in accordance with organisation procedure
To ensure the smooth running of a consistent service with respect to Focus Ireland and Merchants Quay Ireland
Work with all clients and win their trust and respect and deal with difficult or problematic situations in a sensitive manner within the framework of the organisation’s policies and record such incidents as appropriate.
Work in the Extended Day Service ( EDS ), five evenings per week Monday through Friday
Carry out administrative procedures in accordance with organisation policies.
To be involved in the preparation of reports, statistics and other information that may be required by the Drop in Services Co-Ordinator and/or the Head of Day Services
To work effectively as a member of a team in a lead capacity
To take responsibility for supervising and developing volunteers and staff members
To undertake project as assigned
Attend internal/external meetings and training as required by the Drop In Services Co-Ordinator
Have a flexible approach to the work in response to organisational change, development and review of best practice.
Share responsibility to work cohesively for the delivery of the service and to act as a mentor to those who are working in the service
Reporting to the Drop In Services Co-Ordinator for individual support, supervision, performance appraisal working within the parameters of the MQI Quads, HR and H&S policies and procedures
Ensure compliance with organisation policies to ensure consistent delivery of services and maintenance of quality standards including:
Fire Safety
Health and Safety
Confidentiality
Needs assessment, key working, care planning
Boundaries
Quads
Undertake any other duties as may be assigned from time to time.
As this is a new job description Management reserve the right to amend or change this job description as required
Person Specification
Third Level Social Care qualification and a minimum of two – four years full time or part time equivalent experience working as a Project worker in a low threshold environment with at least one of these years being at management/lead level
An excellent understanding of issues relating to problem drug use/homelessness including mental health concerns
Capacity to develop constructive relationships with clients & team.
Capacity to develop positive relationships with internal and external stakeholders.
Ability to demonstrate leadership skills and the ability to manage/supervise a team.
Must be able to demonstrate proficient IT skills including Microsoft Word, Excel, Powerpoint and a good knowledge CRM system for reporting purposes.
Skills & Experience in dealing with service performance evaluation, service development & change management.
The hours for this role will be between 1:30pm and 9:30pm Monday to Friday, 39 hours per week. The contract is a 12 month fixed term contract, excellent benefits and allowances.
If you are interested in applying for this role please complete the attached application form and send to recruitment@mqi.ie with an updated copy of your CV before the closing date of 5p.m. on Sunday the 5th March, 2017. Please ensure to include ‘Application for Lead Project Worker EDS’ in the subject line of your email. Applications that do not include this line may fail to be shortlisted.