Description

Lead and mentor the internal Service Support Manager and their team, 2 Regional Service Managers, 16 field based Service Team Leaders and 500+ Carers, ensuring all services are delivered on time, in full to all clients maintaining excellence in the quality of care provided. Working closely with our Client Relations Manager to confirm and agree all requirements, tasks and times associated with each Client contract ensuring cost, compliance and health & safety requirements are met. Maintaining a close working relationship with the Resourcing and Training Managers to forecast, recruit, and onboard the required Carers to meet the growth of the business. Responsible for the selection, development and performance management of all Service Team personnel, to ensure the efficient operation of the team and a motivated workforce. Continuously plan all work schedules ensuring maximum efficiency is optimised, services are fully delivered and gross margin objectives are met

Skills Requirements

Will come from a Social Care background (ideally Domiciliary Care) Experienced in managing multiple contact points, in particular, managing a diverse team of field based managers/Team Leaders Experience of managing secondary relationships in a fast paced environment. Understanding of Data reporting and analysis to improve service delivery Significant management experience, in a complex organisation with experience of performance analysis

Email
jobs@irishhomecare.ie