Objectives of this role:
Develop, implement, and maintain quality assurance protocols and policies, ensuring all staff exercise good working practices and that targets are met, relevant policies and guidelines are upheld, and customer satisfaction is achieved
Maintain constant communication with managers, staff, and suppliers to ensure proper operations of the company
Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
Oversee company compliance with Irish legislation and key rulings, both current and future, ensuring company policy & procedures are regularly reviewed, updated, and implemented; keeping staff up to date and informed of any changes.
Identify and analyse the areas of potential operational risk threatening the success of the agency and suggest strategic solutions
Work collaboratively with Heads of Department and HR to track staffing requirements, hiring, and training employees as needed
Oversee and manage company overheads budget, identifying areas for cost saving and more efficient spending, and ensuring financial systems and procedures are in place and being adhered to across all departments
Oversee all HR related issues (including payroll), acting as the main point of contact for Senior Management and HR consultant
Line Manage the HR and Office Administrator to monitor all HR activity, ensuring correct systems and procedures (including record keeping) are being followed and that all Staff have relevant and up-to-date contracts
Oversee accounts payable and accounts receivable departments including credit and cash spending, keeping the Managing Director informed and the Financial Director up to date with appropriate documentation to facilitate payments and financial records
Oversee the company’s facilities and assets management, making the most efficient use of company resources
Provide facilities management, including planning and oversight of short and long-term facilities projects (e.g., move to new office), liaison for building services and lease management (if part letting office), and compliance oversight
Responsible for safety functions including emergency preparedness, disaster recovery, business continuity, and evacuation procedures and plans
Analyse and communicate agency performance levels (including areas of concern) and draw up action plans for improvement
All other job-related tasks as required by your manager.

Preferred skills and qualifications:
Bachelor’s degree (or equivalent) in Operations Management, Business Administration, or related field
Two or more years of proven success in an operations management role
Good understanding of business risk management and compliance
Strong skills in budget development and oversight
A sharp business mind and proven ability to develop and implement efficient and effective organisational processes.
Strong IT skills, including database development
An ability to work effectively independently and as part of a team
A positive and proactive mindset with the ability to make decisions, show initiative and solve problems

Contract Information:
Contract Type: Full-time, Permanent
Salary: €45,000
Place of Work: Real Nation Office – Arran Quay, Dublin. (Hybrid model currently in place subject to review).
Must have full right to live and work in Ireland
Reporting to Managing Director

Application
A copy of your most recent CV and a one-page cover letter outlining why the role interests you and how you meet the role requirements, with examples, and your current notice period by Friday 2nd December
Email to HR@realnation.ie with the subject ‘Job Application – Operations Manager’