Description

Main function: This is a busy office and the small customer service team is a key part of the business. The Customer Service/Sales Administrator is responsible for effectively completing sales orders received via phone and email, converting them into manufacturing orders through implementing steps required for delivery of products. And to consistently monitor all orders through the system as to ensure accurate and timely delivery of product. Key responsibilities Raising quotations and purchase orders for customers Handling customer requests promptly for information on products and services Processing sales orders, forwarding them to Production Department Chasing sales quotes, follow-up on quotes Maintaining client records, using the CRM package Maintaining good customer relations, and a high level of customer service Producing reports, in Excel, the CRM package and the Accounts package

Skills Requirements

Person specification Knowledge Leaving Certificate, minimum pass in English and Maths, Third level qualification Demonstrate experience and prior knowledge in similar role, Good level of computer literacy including use of Microsoft packages & CRM packages, Ability to retain product knowledge to a high standard. Fluency in verbal and written English is essential 5 years minimum previous experience of working in a similar environment. A keen interest to work in the industrial engineering or distribution sector Strong numeracy and literacy skills Confident telephone manner Special aptitudes: Dynamic individual with strong customer focus – willing to go the extra mile, analytical and problem solving skills, Ability to work on own initiative and manage own time effectively, Strong planning & organisational skills, Excellent administration skills, Professional attitude to work, Ability to work as part of a team, Excellent communication skills with confidence to liaise efficiently with customers

Email
karen@fogartybelting.com