Role Purpose
The purpose of the job is to:
Ensure that professional standards are in place in Aoibhneas in order to provide a safe nurturing environment for individual women, children and young people who have to leave their home due to Domestic Abuse.
Ensure the highest possible standard of service provision is developed, delivered and maintained to women, children and young people.
Provide support and mentoring to key working, social care, outreach, weekend/night staff on all social care and case management matters.
Provide direct line support and supervision to key working, relief and administration staff.
Develop linkages and connections of Aoibhneas with frontline community services who provide support for individual cases.

Key Job Responsibilities
Staffing
Provide leadership and motivation consistent with good staff relations and the development of a high-performance client-centred learning culture.
Allocate duties and responsibilities to staff on roster to ensure professional standards are maintained in relation to care plans, record keeping, report writing and file audits.
Provide support to key working, social care, weekend/ night and outreach staff to ensure professional standards are in line with legislation and best practice.
Recruit, interview, and hire or sign up staff.
Direct activities of staff to ensure the emotional, social, physical, intellectual, spiritual and cultural needs of children and young people are met.
Evaluate the work of staff to ensure that programs are of appropriate quality and that resources are used effectively.
Encourage, model, and develop a caring and therapeutic relationship with the children, and assist them in dealing with presenting issues.
Assist the CEO in ensuring all staff have appropriate development and supervision commensurate with their professional responsibilities.
Quality Assurance
Ensure the highest possible standard of care practice is maintained at all times in line with policies, relevant legislation and National Guidelines.
Service Provision

To carry out direct work on specific issues, as agreed in the Families Care Plan, whilst liaising with team members at all times.
To work directly/indirectly with children who have experienced trauma.
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, data requests or resolving complaints.
Research and analyse member or community needs to determine program directions and goals.

Administration
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
Plan and administer budgets for programs, equipment and support services.
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
Assist in the development of effective, efficient and integrated monitoring and reporting policies and processes which meet requirements of both funders and legislation
Ensure that all staff are aware of and implement internal policies and procedures.
Maintain appropriate documentation and professional recording in line with record keeping policy.
Conduct regular internal reviews or audits to ensure that compliance procedures are followed.
Provide holistic and comprehensive case management services.
Liaise with and inform the CEO/ Direct Line, on a regular basis, of issues arising from work with individual cases.
Client Services
Ensure that all information relating to clients is treated in a thoroughly professional manner and that confidentiality is strictly maintained at all times.
Develop and implement a system and process to ensure there is an individual care plan for each client which is tailored to their particular needs and which is reviewed in accordance with standards.
Oversee operation of the in-house accompaniment service.
Community
Develop referral links for women with local support services and networks.
Develop links with local service providers, Gardaí, schools, women’s groups, youth clubs etc.
Attend court hearings and give evidence as required.
Attend child protection case conferences and case conference reviews.
Other
Work under the direction and guidance of the CEO/ Direct Line to ensure the highest possible level of care is maintained at all times.
Act as the designated person in line with Children’s First legislation.
Facilitate student placements/ CE placements/ Volunteer placements in accordance with CEO/ Direct Line direction.
Provide on call assistance as directed by the CEO/ Direct Line in line with policy and Children’s First legislation.
Ensure standards are maintained and adhered to inline with policy, procedure and legislation.
Perform such duties appropriate to the post, which may be assigned by the CEO/ Direct Line.
Engage in supervision sessions on a regular basis.
Participate in relevant training and development courses.

Person Requirements
Essential
Third Level Qualification at degree level in social science, social care or related field.
A minimum of 3 years relevant work experience working in a social care setting in a supervisory capacity.
Proven
Case management skills
People management skills
Organisational skills
Time management
Decision making skills
Risk management
Problem solving
Ability to work to deadlines.
Excellent knowledge and understanding of domestic violence and issues affecting women and children experiencing domestic violence
Excellent facilitation, training and communication skills.
Excellent knowledge and understanding of child protection.

Desirable Criteria
Flexibility/Adaptability
Integrity
Dependability
Concern for others
Independence
Stress tolerance
Initiative
Self Control
Experience of inter-agency working
Terms & Conditions
Full time post, 39-hour week flexible working from time to time
Three- year contract
Salary scale is € 46,773 -€54,648
Application process
Clearly outline post you are applying for
Applicants to submit a cover letter detailing experience and suitability relevant to post and a CV
Cover and CV should be sent to Cristina Santamaria, Head of Services, Po Box 5504, Dublin 17/ Email: admin@aoibhneas.org
Closing Date
Closing date for applications is 19th June at 5pm

Selection Process
Interviews are expected to take place during week commencing 29th June 2020. Please note that these may take place using an electronic format e.g. Zoom
Unfortunately, due to limited resources, we cannot respond to every application. If you have not heard from us, it will mean that you have not been shortlisted for interview.
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