Responsibilities:
Admissions
Develop and drive short, mid and long-term strategy to increase admissions volumes in accordance with the strategic direction.
Actively engage with potential students, education and training boards, governing bodies, as well as private businesses in the sector through email, inbound and outbound calls and in person to understand their needs and wants, with the aim of maximising admissions opportunities. Carefully manage leads, opportunities, contact details, and other necessary aspects of good record keeping and data protection.
Competitors
Identify key competitors and carry out regular competitor analysis to include programme offering, promotional offers and pricing.
Review admissions data including conversion levels with comparisons of historic admissions data.
Ensure the Institute has a strong presence at schools’ exhibitions and open days/evenings and that all opportunities are maximised at these events.
Media/Market
Ensure website contains relevant up to date schedule information rolling for 3 months at a time. Contribute to social media initiatives, offering content, insight, and feedback to relevant topics.
Gather key student information through pro-active engagement with students.
Report and recommend adjustments to strategy based on information acquired.
Innovation
Contribute to the identification of market opportunities, future programme vision and go to market strategy.
Engage closely with the Director of Enrolment, the Managing Director, the College Director, the marketing and enrolment team and programme managers to assess viability and to help determine the best implementation methods as well as a reasonable timeline for delivery of new programmes.
Customer Service

Ensure the reputation of the Institute is maintained to a high standard during customer interactions & correspondence.
Ensure all students queries are handled efficiently and professionally.
Ensure all phone calls are answered in a timely manner.
Ensure that you are aware of all current classes, student numbers and schedules for upcoming classes.
Handle and report any student or tutor difficulties that may arise.
Assist in answering general enquiries, student interviews and open information days.
Follow through on any requests made by internal or external customers.
Manage complaints through to completion.
Manage admissions through to completion.
Reporting
Report all critical issues to management and keep them informed.
Manage and supervise all tasks delegated by management.
Attend regular meetings and give report on all respective responsibilities.
Competencies:

Initiative:
The ability to act creatively and be forward thinking to anticipate potential opportunities and adapt to changing circumstances.
Self-driven cold calls and outbound emails to private settings, educational training boards, governing bodies, as well as past students.
The need to show high levels of confidence in your own ability to complete a task and finding effective solutions.

Customer Service:
A desire to help or serve the enrolment process, focusing your efforts on discovering and meeting a potential student’s needs.
Offering appropriate and honest advice in how our programmes meet the needs of potential students.
Learning past student stories to be able and willing to relay them to future students who are in relatable situations.
Follow up with every lead, every potential student, every business enquiry in a timely manner. If unable, ensure that precautions and redundancies are in place to make sure that someone is aware and able to follow up on your behalf.

Communication:
The ability to communicate with others in a manner that conveys the key message and is appropriate to the audience.
Be proactively able and willing to communicate.
Present factual-correct information effectively, both orally and in written form.
Proof-read any and all external emails before sending.
Be a persuasive communicator with call to actions enclosed.
Team Work:
This role demands the ability to work well and cooperate with others as part of a team within the admissions department.
Coordination and good communication between team members is paramount.
Expert Knowledge:
Must have extraordinary knowledge of changes in policy within the sector.
Ideally will have worked within the sector for a first-hand account of circumstances and for improved relatability.
Previous experience in a similar role, an advantage.

To Apply:
Please send your CV and cover letter to: info@portobelloinstitute.ie