Description

Duties include: Deal directly with customers by telephone and electronically, respond promptly to customer inquiries, Handle and resolve customer complaints, Obtain and evaluate all relevant information to handle Insurance product and service inquiries. Provide pricing and delivery information, Perform customer verifications set up new customer accounts, Process orders, forms, applications and requests. Direct requests and unresolved issues to the designated resource, Keep records of customer interactions and transactions. Record details of inquiries, comments and complaints. Record details of actions taken, Prepare and distribute customer activity reports, Maintain customer databases, Manage administration, Communicate and coordinate with internal departments and follow up on customer interactions and provide feedback on the efficiency of the customer service process.

Skills Requirements

Positive attitude and strong work ethic. A team player, with ability to work on own initiative. Excellent communication skills – verbal and written. Great listening skills. Ability to analyse problems and solve them. Attention to detail and accuracy. Attention to detail and accuracy. Proficient in relevant computer applications. Required English language proficiency. Knowledge of customer service principles and practices. Knowledge of call centre telephony and technology.

Email
shane.glackin@forwardemphasis.ie